All you need to know about your keys.
🔓 Locked out of your private apartment
Please reach out to Urban Campus team directly (only call us directly in the case of an emergency):
Louise, Residence Manager France: +33 7 72 08 82 86 / email@example.com
We will find a solution together as quicky as possible to unlock your door.
Bear in mind that outside office hours (from Monday to Friday, 9.30 to 18.30), you will have to call our external emergency provider. It is free of charge when the fault lies with the lock system. If the fault is yours, Urban Campus will add the amount to your next rent invoice.
🛠 Broken lock
If you cannot open because the lock is not working or broken, you consider it as an emergency, have a look here!
🔑 Key lost
Please send quickly an email to firstname.lastname@example.org or fill up the support form in the member area. We will cancel the lost key so whoever finds it, can’t use it.
We will have to charge you a 45€ replacement fee for the lost key and we will provide you with the new key as soon as possible.
Bear in mind that outside office hours (from Monday to Friday, 9.30 to 18.30), if you lose you key and cannot access your flat, you would have to call our external emergency provider. You will also have to assume its cost, added on your next rent invoice.
🗝 Mailbox key
Expecting letters? The coliving space is a home and you can use your address to receive letters, make sure to include your full name and apartment number!
When you arrive to the space, you have received a mailbox key which opens your apartment’s mailbox. Each mailbox is shared with 4 other flats. Therefore you can organise yourself with the other colivers to pick-up the letters and redistribute them. There are letter trays on each corridor for this purpose.
The mailboxes are located on the ground floor, next to the stairs leading to the private areas.
If you haven’t received your key and you wish one, please send an email to email@example.com or fill up the support form in the member area. We will give you in the next days.
If you lose this key, we will provide you with a new one. However, we will have to charge you a 5€ replacement fee for the lost key.