All you need to know about opening doors.
Our Coliving buildings are prepared with the best tech to make your life easier! One of the highlights are our smart locks. You can open all doors you have access to with a smartphone, but also with a physical key! 📱 🔑
📱 Mobile opening installation
Step 1: ✉️ Accept the Salto invitation to Urban Campus
A couple of days before your move-in, you will receive an email to the email address you used to subscribe to Urban Campus, with the subject "Your invitation to Urban Campus / Su invitación a Urban Campus", from Salto Keys as a Service. Please check your spam inbox if you don't see it!
Click on "Start/Empezar" to create an account!
Note: This invitation in only valid 3 days after being sent. If you need a new invitation because the link has expired, please send an email to support@urbancampus.com, and we'll send you a new invitation during working days.
Step 2: 🔑 Create an account on Salto
Create an account by filling up your personal details and creating a password. Please use a phone number you currently have access to, as you will receive a confirmation SMS. You will also be able to choose the language the account will use!
Step 3: ☁️ Download the Salto KS app on your smartphone
This is available for IOs and Android.
➡️ App Store
➡️ Play Store
Step 4: 🏠 Log into the Salto KS app
Use the user and password you just created.
Step 5: 📚 Go through the setup tutorial so that your mobile key is automatically installed in your smartphone
This tutorial has three screens - click on "NEXT" to move through it:
- How the Digital Key works: in front of the door, open the Salto KS app and activate your mobile key;
- Touch the lock with your phone: get your phone close to the lock so that the Digital Key recognizes it;
- Access warning: once the access has been verified, the lock will light up: you can now open the door!
Note: Did you skip the tutorial?
Don't worry! You can still activate your mobile key from the main screen. By touching in the Digital Key icon: 
Step 6: 🗝 Let the Digital Key install on your mobile phone
It will only take a few seconds
Step 7: 🚪 Open a door!
In order to open a door with your phone:
1. Click on the Digital Key icon 
2. Tap your phone to the Salto lock.
The Digital Key will recognise the lock, load for a second or two and then the light in your lock will turn on. You can then push/turn the handle and open the door!
⚠️ Any questions or issues?
If you are experiencing issue with the Digital Key, please try to reset it. In the app, go to Configuration > Configuration of the digital key > Reset digital key.
If you continue to experience issues, please send an email to support@urbancampus.com or fill up the support form in the member area.
🔐 Key
Even if you can open the doors with your smartphones, we also give you a physical Salto key per person (waiting for you in your flat on the day of your move-in).
With the combination of physical key and mobile opening, you can never be locked out ;)
🛠 Broken lock
If you cannot open because the lock is not working or broken, you consider it as an emergency, have a look here!
🔑 Key lost
Please send quickly an email to support@urbancampus.com or fill up the support form in the member area. We will cancel the lost key so whoever finds it, can’t use it.
We will have to charge you a 30€ replacement fee for the lost key and we will provide you with the new key as soon as possible.
Meanwhile, you can open the doors with a smartphone and your Salto account.
🗝 Mailbox key
Expecting mail? The coliving space is a home and you can use your address to receive mail or packages, make sure to include your apartment number!
When you arrive to the space, we'll provide you a mailbox key which opens your apartment’s mailbox. If you haven’t received one yet, please send an email to support@urbancampus.com or fill up the support form in the member area. We will give you in the next days.
If you lose this key, we will provide you with a new one. However, we will have to charge you a 2€ replacement fee for the lost key.
