--- title: 🗝️ Keys & access control in Massy - Atlantis description: All you need to know about your keys in Massy - Atlantis. --- [Skip to content](https://support.urbancampus.com/access-massy-atlantis#main-content) - [English](https://support.urbancampus.com/access-massy-atlantis) - [Français](https://support.urbancampus.com/fr/access-massy-atlantis) English Show submenu for translations [Contact support](https://support.urbancampus.com/kb-tickets/new?hsLang=en) [![UC logo white hozizontal.png\]](https://support.urbancampus.com/hs-fs/hubfs/UC%20logo%20white%20hozizontal.png?height=40&name=UC%20logo%20white%20hozizontal.png)](https://support.urbancampus.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://support.urbancampus.com/access-massy-atlantis) - [Français](https://support.urbancampus.com/fr/access-massy-atlantis) English Show submenu for translations - [Contact support](https://support.urbancampus.com/kb-tickets/new) - [Go to Urban Campus website](https://urbancampus.com/) [Go to Urban Campus website](https://urbancampus.com/) WELCOME TO THE URBAN CAMPUS GUIDE - There are no suggestions because the search field is empty. 1. 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[Massy - Atlantis](https://support.urbancampus.com/spaces-in-france?hsLang=en#massy-atlantis) # 🗝️ Keys & access control in Massy - Atlantis ## All you need to know about your keys in Massy - Atlantis. ### 🔓 **Access to the building** To access the building at Massy - Atlantis, you have two options: 1. **Access codes**: You will receive the access codes with your move-in instructions 2. **Iloq key**: You can also use your Iloq key, which has an integrated badge. ![Captura de pantalla 2025-03-10 a las 11.19.27](https://support.urbancampus.com/hs-fs/hubfs/Captura%20de%20pantalla%202025-03-10%20a%20las%2011.19.27.png?width=375&height=317&name=Captura%20de%20pantalla%202025-03-10%20a%20las%2011.19.27.png) ⚠️ If access does not work immediately, please: - Enter the code **slowly.** - Pass the key over the reader **slowly.** ### 🔒 **Lost key** If you lose your Iloq key, contact the Support team immediately. We will cancel the lost key so that no one else can use it if found. A replacement fee of €45 will be charged for the lost key, and we will provide you with a new one as soon as possible. Outside of office hours (from Monday to Friday, from 9.30 to 18.30), if you lose your key and cannot access your apartment, you will need to call our external [emergency provider](https://support.urbancampus.com/emergency?hsLang=en). You will also be responsible for the cost of the intervention, which will be added to your next rent invoice. ### 🔑 **Lock issues** If you are unable to open your door because the locking system is not working or is broken, we consider it as an [emergency](https://support.urbancampus.com/emergency?hsLang=en). Contact us, and we will resolve the issue as quickly as possible. ### 📬 **Mailboxes** Each resident has their own mailbox at Massy - Atlantis Depending on which building you are in: - *Information coming soon.* Make sure to include your full name and apartment number to ensure your mail reaches you. Upon arrival, you will receive a mailbox key that will open your personal mailbox. If you have not received your key or need one, please contact the Support team, and we will provide it within a few days. 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